Return & Refund Policy

Effective Date: August 4, 2026

At Country Wheelz, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be in new, unused condition.

• Be returned in its original packaging with all included parts, accessories, manuals, and documentation.

• Show no signs of misuse, damage, or excessive wear.

• Be accompanied by proof of purchase or your order number.

Returns requested after 30 days of delivery may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

• Products that have been assembled, used, or modified.

• Items missing original packaging or components.

• Products damaged due to misuse, improper assembly, accidents, or normal wear and tear.

• Clearance, final sale, or discontinued items (unless required by applicable law).

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives:

• Damaged during shipping,

• Defective,

• Missing parts, or

• Incorrect,

please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, include:

• Your order number.

• A description of the issue.

• Clear photos of the product, packaging, and shipping label.

We will work with you to provide an appropriate solution, which may include replacement parts, a replacement product, or a refund where appropriate.

Return Authorization

Before sending any item back, you must contact Country Wheelz to obtain return authorization.

Returns sent without prior authorization may be refused or significantly delayed.

Return Shipping

Unless the return is due to our error, a defective product, or shipping damage, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law.

We recommend using a trackable shipping service, as Country Wheelz is not responsible for returns lost in transit.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original method of payment.

Please allow 5–10 business days for your financial institution or payment provider to process and post the refund after it has been issued.

Exchanges

We replace items only if they are defective, damaged upon arrival, or if an incorrect product was shipped.

If you require an exchange, please contact us before returning your item.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.

If the order has already shipped, our standard return policy will apply.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Country Wheelz

Website: www.countrywheelz.ca

Email: support@countrywheelz.ca

Please include your order number when contacting us so we can assist you as quickly as possible.